Oh Terry...pay your bills already

Previously, I mentioned that my work phone issued by benevolent company J belonged to Terry, who makes it a habit to not pay his bills. It's been a while since I received any calls for Terry, but in the lead-up to the December hols, Terry must be having issues again. Interestingly, it's around the same time last year that I posted on this topic.

To recap:
-Terry was employed by company J in a different office. When Terry left the phone number went back into the benevolent company J pool of numbers and I was issued it in Feb 2009.

-There have been a few calls, of people seeking Terry at various times, in particular, the water company wanted him to pay his bill...or someone named Paula sent him an SMS to please go and check on her sister as she's not sure if the electricity has purposely been turned off or is having technical issues.

-Most bill collectors are polite enough when I inform them that it is a company issed phone, and here is the Company name and here is their phone number.

-The folks at Capital Finance One, however, are getting on my last nerve. I have now told them three times that it is a company issued number, and I skipped to answer the phone other times where I noticed their number. Perhaps they do not believe me, as their call center people are always very polite, but then obviously are not doing anything to stop the calls.

Further--someone named Lynn from benevolent company J called while I was in DE, and I missed the call but she left a message asking Terry to call her back. Neither Terry nor I did. It was a busy week in DE. Fortunately, she called back, looking for Terry.

'Hi, this is Lynn from benevolent company J, can I speak to Terry please?' (And it was our exchange, so I knew it was an internal person.)
'Hi Lynn, this is Heather from benevolent company J, and I've had this number since Terry left the company prior to Feb 2009. Is there something I can do for you?"
'Um. well. no. um. Thanks very much!'

So I missed a call again today--sure enough the fine folks at Capital (which is an online payday loan provider--borrow 80/repay 111, borrow 750/repay 1042.) At repayment rates like these, i can see why they can afford plenty of phone time and call centers on the other side of the world who are trying to find Terry (and their money).

Fortunately--as it's my work mobile and not a personal one, it is only on during my awake hours, and off all weekend. Unfortunately for the fine folks at Capital One, it's another call straight to voice mail.

Next, I need to do a little googling to see what I need to do to halt these folks as there are 32 more days to Christmas and I imagine Terry's money woes will only escalate...

The last of the Emirates flight posts

I thought I'd give you a peek of the food and beverage options in business class on the Really Big Plane I was on a few weeks back.

I've been easing fish back into my diet, so I pre-ordered a seafood meal. Here was the starter:

I specifically had to mention the special meal selection on the Big Plane, and the stewardess seemed annoyed. I did not have to mention on the Normal Emirates plane--they came through in advance to confirm it with me. It was another signal to me that
1. They haven't figured out the right staff/passenger ratio or serving procedures since the plane is so new or
2. They've cut back on staffing too much.

Here was the main, it was salmon.

I was starting to get a little crabby as me and a fellow passenger near me were the absolute last to be served. I was wondering if it was the 'female' prejudiced mentality like I got in Emirates...but the other person was a young male around my age. I had been warned that in addition to the female thing, I'd be double-whammied in that age is highly valued in Emirates society as well. In looking around the cabin, the other folks flying were at least 20 years older then us, many even more.

I did find it irritating, however, as they starting to clear the plates for those passengers before we were even served our mains. Did they not have enough plates and have to wash some quickly to be able to serve? As well, there was around a 50 minute gap between starter and main. And finally...to complete my rant....the bread was as hard as a rock.

However, here is the menu for your viewing:

I saw everyone else's meals as they went past, and everything did look good.

After the appalling meal service, I told them to hold the dessert, that I didn't have another hour to wait. I did enjoy something from the drinks menu, however:

Still on the agenda:

As much as the entertainment was nice, I decided to talk a walk to the back of the plane and found the business/first class bar, complete with a bartender with nothing to do:

I ended up spending the rest of the flight at the 'bar in the sky'. I have a habit that I like to ask people about their jobs, especially when they seemed to be enjoying them. This fellow very sweetly allowed me to take his photo and told me all about his work as the Sky bartender. He was a pilot in his home country of Brazil, but wanted to see the world and knew that he had to get experience with an international airline (European, American or Mid East) to someday be a pilot for one of them, and this job with Emirates came up. So for now he builds up his time as a Sky bartender, with visions to work his way up in the Emirates organization.

Interestingly, i was asking him why the bar was so empty of people? No idea, the Heathrow flights usually are, but the Birmingham flights are packed. He took the opportunity to ask me some English grammar questions. He was explaining that the flight crew is international (he introduced me to his backup bartender who was floating around on other duties, she is from Australia), but that most of the time he is dealing with people whose first language is not English, or it's a mix of British and Aussies, so he doesn't get a chance to speak so much with Americans, and in particular in trying to piece out which phrase or which slang goes with which English speaking country. Occasionally people would pop around for a drink refill and then scurry back to their movies, so he ended up being the highlight of my flight back to the UK.

Aboard the Emirates A380 back to London

After checking out the Emirates Business Lounge, it was time to board the plane. Here was a view of the plane prior to boarding. When you see the A380 in photos, it looks big, but standing next to it, you feel its sheer size and bulk.

It has an interesting layout in business class. (From my vast experience of approximately two biz flights a year!) ;-) The seats are arranged with a table setup next to them, so you don't really have a neighbor. Then, the one behind you and in front of you are reversed in the seat/table format, so you don't have a person directly in front of you.

Here's a closeup of the little table area. It holds a variety of water, fizzy drinks and juice. It also has a glass and the usual pair of sock, eye shades, and ear plugs. Here is a photo of the complimentary champagne upon boarding:

I have to say...I actually wasn't so fond of this setup, because the flight attendants seemed to only be half attentive to your drink needs, maybe due to this item. I compare this to my 'normal' Emirates biz flight over where I was on a non-A380, and the flight attendants were on top of everyone's drink order. If you took your last sip they were on the way over to refill you. In addition, they seemed to be keeping track of everyone's preferences which probably wasn't the easiest when they offer two white wines, two red wines and a full selection of everything else imaginable.

As well on this A380...I don't drink soda, so half of the stuff I didn't touch, but certainly could have done with a refill in the drink cabinet there of water or fizzy water. I drank both and left he empty bottles on the table and then had to ask for refills from someone who was hurrying down the aisle.

Because it was so big, my business seat was 23K. It was the front of the second business section, there were another 6 or 7 rows maybe behind me.

The TV entertainment thing was pretty good, as was the little footrest shelf. I'm not especially tall, but when buckled up I could not reach the remote thingy. Fortunately i could use the touchscreen one that was with the table setup, but it would go out of juice in 45 minutes and was a real beast to put back into its cradle and get out again. (Yes, I'm whining about business class amenities, I realize!) ;-)

23K on Emirates is a great seat however, as it's the bulkhead row of the section, so no one was in front of me. There was some kind of galley for the flight attendants but the toilets are a walk to the last row of this section.

Food and drink details still to come...

The Emirates business lounge in Dubai

A while back in the comments, J mentioned about someday flying business class. As I don't travel so often in business class myself, I thought I would take a few photos on the Dubai trip, so come along with me on a little virtual tour of the Air Emirates business lounge. This is not to be confused with the Emirates First Class lounge, this was just the Business lounge. ;-)

This one reminded me of the adverts where they show relaxing passengers. The view in front was the main concourse shops one level down, and further outside were some parked aircraft.


There were plenty of food and beverage stations, all serving the same menu in a self-serve buffet fashion. I originally started off with a plate of Indian food, but it was not edible, way too salty. There were plenty of other options like fresh fruit, ice cream, and cereal.


There were plenty of ways to whittle away your waiting time...worship rooms, an internet rom with painfully slow access, free newspapers and magazines, shower areas, televisions set to news channels, a discounted spa and video game areas:


And plenty of video game areas there were:

Interestingly, though, none of the executive types were playing them. ;-)

I was erring on the side of caution in taking photos as the guidebooks warn about photographing the Muslim women without first obtaining permission. As I was still on Emirates soil, I played it safe and photographed no one at a close distance, except for the sleeping Indian fellow in the first photo.

Overall, it was a mega-lounge experience and too big. The new A380s are zipping in and out of Dubai and hauling plenty of business passengers, so being in this lounge wasn't too special. I didn't spend so much time in the general airport, but it seemed to be a pleasant airport experience, with lots of space, as opposed to somewhere more cramped like Heathrow where the lounge can be a little more of an oasis of peace to preserve one's sanity.

I missed to take any photos on the outgoing lounge at Heathrow. That one was much smaller and I found the staff there to be more pleasant than at this one. At Heathrow they would operate the coffee machine for you and be generally friendly, whereas in Dubai you would be standing at a counter and have to wave someone down to get you something behind it, as they were too busy gabbing with their colleagues. I thought perhaps the Dubai thing was gender driven, but then I realized they ignored everyone equally, males plus females.

Next up, on boad the Emirates A380...

Catch 22

Do you remember those logic tests--maybe if you took the GMAT or the LSAT?

There are five students in the class. Sally's math score was higher than Bob's but lower than Billy's. Billy's match score was not the highest, and on and on. So that at the end you had to put them all in order.

Here's another sample:

• Heather's work permit expires in Feb 2012, so Heather now has to start making sure that she is receiving all paper copies of bank statements, pay statements, etc.
• Heather's passport expires in Apr 2013, so Heather will need to get a new passport prior to that event as the Home Office will not be able to place the full two year sticker into an expiring passport.
• The Home Office suggests to submit a work permit renewal at least one month in advance, so January 15.
• The Home Office will accept work permit renewals up to three months prior to expiration (so Nov 15, 2011). I.e. you may submit paperwork proof from any 12 month span in the 15 months prior to expiration.
• Heather plans to go back to the US for a December 2011 visit, roughly Dec 15-Dec 30, depending on the prices
• The Philadelphia passport office says that overseas residents must get their passport renewed in their overseas country of residence.
• The Home Office makes no guarantees on work permit processing times, but their current stats say that they are working on late Sept applications, so a 1 month lag before they open the envelope, and then a week of processing times if no issues.
• The London Embassy says to allow at least 15 working days for mailed in passport applications.
• There is no option to do in-person passport applications in London.
• Heather would prefer not to have to travel into the UK on a shiny new US passport without a shiny new UK work permit it in. She spent time a few years ago in Immigration custody in 2003, the vegetarian sandwiches were not so great.

In case you are wondering why Heather would have planned so poorly to have a work permit due in Feb? That's actually the handiwork of the Home Office. My original UK work permit application was on April 1, 2008 and was not approved until late Oct, and then I had to throw on a three month notice period to disconnect my life in DE.

So the 20,000 dollar question:

When should Heather attempt to renew her passport and work permit?